Terms and Conditions
Detailed Description of Good and / or Services
Redipak is a business in the hobby industry that markets premium branded hobby products.
Delivery policy
Subject to availability, receipt of payment and annual shut-downs (which will be properly announced on the website), requests will be processed within one day (excluding weekends and public holidays) and delivery confirmed by way of a courier tracking number.
Return and Refunds Policy
The provision of goods and services by Redipak is subject to availability. In cases of unavailability, Redipak will refund the client in full within 30 days. Cancellation of orders by the client will attract a cancellation fee equivalent to 15% of the product price. All items must be returned in a saleable condition in its original packaging. The customer is responsible for the shipping cost of all returns due to cancellation by the customer.
Customer Privacy Policy
Hobbyline shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm
Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the Hobbyline bank account, the details of which will be provided on request.
Credit Card Acquiring and Security
Credit card transactions will be acquired for Redipak by EcoPay who are the approved payment gateway for Nedbank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.
Customer Details Separate from Card Details
Customer details will be stored by Redipak separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to www.shopdirect.co.za .
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Responsibility
Redipak takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and Redipak chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 5, 159 Greenvale Road, Wilbart, Germiston, 1609
Variation
Hobbyline may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Export Restriction
The offering on this website is available to South African clients only.
Redipak contact details
Telephonic Support: 011-455-5990 | Email Support: orders@redipak.co.za